krikya 11com Privacy Policy
Your personal information is very important to us. This policy explains in detail how krikya 11com collects your information, why it does so, and how securely it is kept.
Table of Contents
01 Introduction and Applicability
This privacy policy applies to all users of the krikya 11com platform. By browsing our website, registering an account, or using any of our services, you are considered to have accepted the terms of this policy.
To learn about the detailed terms of using krikya 11com's services, please read our Terms and Conditions, which outline the full rules regarding account management, transactions, and betting.
In this policy, "personal information" refers to any information through which a person can be identified, directly or indirectly. We collect only the minimum amount of information necessary to operate our services.
02 Types of Information Collected
2.1 Registration Information
When you create an account on krikya 11com, the information you provide includes:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
To process financial transactions and ensure platform security, we may collect identity verification information for transactions above a certain amount, such as national ID details or similar documents.
2.3 Financial Transaction Information
During deposits and withdrawals, we collect mobile banking account numbers (bKash, Nagad, Rocket, Upay) and information about transaction amounts. We never store full card numbers or bank passwords.
2.4 Technical Information
When you use our platform, certain technical information may be collected automatically:
- IP address
- Browser and device type
- Operating system
- Session time and duration
- Page visit history and click patterns
2.5 Gaming Activity Information
Your betting history, win-loss records, and time spent on the platform — this information is used to improve our service quality and to ensure responsible gaming.
03 Purpose of Using Information
krikya 11com uses collected information only for the following purposes:
- Creating, managing, and securing account login
- Processing deposit and withdrawal transactions
- Managing bonuses and promotional offers
- Preventing fraud and unauthorised access
- Providing customer support and resolving complaints
- Analysing platform performance and improving service quality
- Fulfilling applicable legal obligations
We do not sell or rent your information to advertising third parties. Marketing messages are not sent without your consent.
05 Cookies and Tracking
krikya 11com uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that make your next visit more convenient.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the platform's core functions. The service cannot be used without them.
5.2 Functional Cookies
These cookies are used to remember your language preferences, display settings, and usage patterns, so you do not have to configure them again each time.
5.3 Analytics Cookies
Analytics cookies are used to understand which pages are used most and where improvements are needed. The data collected is aggregated and anonymised.
You can reject or delete cookies by changing your browser settings, though this may reduce some features of the platform.
06 Data Security Measures
To keep your information secure, krikya 11com uses industry-leading security technology:
- Data transmission is secured through SSL (Secure Socket Layer) encryption
- Passwords are stored using strong hashing algorithms
- Access to sensitive databases is restricted to authorised staff only
- Regular security audits and vulnerability assessments are conducted
- Automated monitoring is active to detect suspicious logins
- Regular backups of the database are taken
However, no one can guarantee 100% security for data transmitted over the internet. To keep your own account secure, use a strong password and do not share it with anyone.
07 Data Retention Period
We retain your information for as long as necessary or as required by legal obligations. The general policy is:
- Information for active accounts is retained for the entire period the account remains active
- Financial transaction records are kept for at least five years after account closure
- Customer support communication records are retained for up to two years
- Technical logs are generally deleted after six months
After the specified period, data is securely deleted or anonymised so that it can no longer be linked to any individual.
08 Your Rights
As a krikya 11com user, you have several rights regarding your own information:
8.1 Right to Access Information
You can request to know what information we hold about you. We will provide that information within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or has changed, you can request a correction. Some information can be updated directly from your account settings.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained if there is a legal obligation or if it is required for a fraud investigation.
8.4 Right to Object to Processing
You may object to marketing messages or certain types of data processing. In such cases we will review your request and respond as far as possible.
To exercise any of the above rights or to learn more, contact our support team via live chat or email.
09 Protection of Minors
krikya 11com is strictly closed to anyone under the age of 21. To register on our platform, you must confirm that you are 21 or older.
We do not knowingly collect personal information from any minor. If a minor has inadvertently created an account and this comes to our attention or is reported to us, that account will be closed immediately and all related information will be deleted.
10 Changes to the Policy
krikya 11com reserves the right to revise this privacy policy as needed. If any significant changes are made, we will notify users by one of the following methods:
- Displaying a notice when accessing the platform
- Sending a notification to the registered email address
- Updating the "Last Revised" date at the top of this page
If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. For this reason, it is advisable to review this page from time to time.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 7 days a week, 24 hours a day in Bengali and English.
Contact Methods
- Live Chat: Click the chat icon at the bottom right of the platform
- Email: [email protected]
For answers to common questions, you can visit our Frequently Asked Questions (FAQ) section, where answers to general questions about privacy, payments and account matters are provided.
To learn general information about us, read our About Us page.